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Terms & Conditions and Privacy Policy

Terms & Conditions

  1. Detailed description of goods and/or services

    FoodBox is a business in the online food industry that sells groceries and related items .

  2. Delivery policy

    Subject to stock availability and receipt of payment, orders will be processed within 3 days and delivery or collection confirmed by way email.

  1. Return and Refunds policy

    The provision of goods and services by FoodBox is subject to availability. In cases of unavailability, FoodBox will refund the client in full within 30 days. Cancellation of orders by the client will attract no administration fee.

  2. Customer Privacy policy

    FoodBox shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: .

  3. Payment options accepted

    Payment may be made via Visa and MasterCard  and Snapscan.

  4. Card acquiring and security

    Card transactions will be acquired for FoodBox via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

  5. Customer details separate from card details

    Customer details will be stored by FoodBox separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

  6. Merchant Outlet country and transaction currency

    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  7. Responsibility

    FoodBox takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  8. Country of domicile

    This website is governed by the laws of South Africa and FoodBox chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

  9. Variation

    FoodBox may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  10. Company information

    This website is run by Red Sofa Cafe (close corporation) based in South Africa trading as FoodBox and with registration number 2011/045716/23 and R.Gardner (Director).

  11. FoodBox contact details

    Company Physical Address: 21 Derry Street, Vredehoek, 8001
    Telephone: 021 461 8646

Privacy Policy

What personal data we collect and why we collect it

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.